Refund, Returns & Exchange policies

Change of Mind Returns

We accept returns on unused, un-ironed patches and bandanas within 14 days of delivery. Items must be in their original condition. Return postage is the responsibility of the customer.

Please note: We cannot accept returns or issue refunds for patches that have been applied to a bandana or any other item.
Once a patch has been ironed on, it can’t be removed or resold, so please make sure you’re happy with your selection and placement before applying.

Refunds

To request a return for an unused item, email us at pawfriendlyaus@gmail.com with your order number and we’ll guide you through the process. Return postage is at the customer’s cost.
Once we receive and inspect your item, your refund will be processed to your original payment method. Shipping charges are non-refundable.

Exchanges

Want to swap an unused patch for a different design? We’ve got you. Just email us to arrange an exchange.
Please note: both return shipping and re-delivery are at the customer’s cost.

Faulty or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days so we can make it right and send a replacement.

FAQs 🐾

  • What are Pawsonality Patches?

    Pawsonality Patches are premium, Australian-designed iron-on embroidered patches created to celebrate your dog’s unique quirks. Add them to your pup’s bandana or clothing for an instant personality upgrade.

  • How do I apply the patches?

    Simply place the patch on your bandana or clothing, cover with a thin cloth or baking paper, and press with a hot iron for 30-60 seconds.
    Full instructions are provided in every order and on our website.

  • Are the patches washable?

    Yes! Once properly applied, the patches can withstand gentle hand washing or cold machine washes. For best results, air-dry the item (avoid dryers).

  • Can I remove or reposition the patches?

    Iron-on patches are permanent once applied, so we recommend finalising placement before ironing. If you’re unsure, lay them out first to test the look.

  • What can I apply patches to?

    Our patches work best on cotton, denim, polyester, nylon or cotton-blend fabrics such as bandanas, jackets, and clothing. They are not recommended for very stretchy or waterproof materials.

  • Do you ship outside Australia?

    Currently we ship Australia-wide, but we are working on international options soon.

  • How long will my order take to arrive?

    Orders are typically dispatched within 2 business days. Delivery time depends on your location, but most Aussie pooches receive their goodies within 3–7 business days.

  • Do you offer free shipping?

    Yes! Use code POOCH for FREE SHIPPING on orders of $40 or more. On orders under $40, a $10 shipping fee applies.

  • Can I return or exchange my patch?

    Unused and un-applied patches may be returned within 14 days (see full policy above).
    Patches that have been applied to bandanas or clothing cannot be refunded or exchanged.

  • What size are your bandanas?

    Our bandanas currently come in one size that fits most small to medium dogs.
    They’re designed to suit pups with approx. neck widths of 25–45 cm.

    Our bandannas are easy to fold or tie to get the perfect fit.

    More sizes coming soon!
    We’re currently working on expanding our range so every pup, big, small and in-between, can rock a Paw Friendly bandana.